Frequently Asked Questions

We accept PayPal as well as all major credit cards: Visa, Mastercard, American Express, Discover. We also accept Noa Kirel e-gift cards and Noa Kirel store credit as a form of payment.

Noa Kirel Beauty is based in Israel so all prices on our website are shown in New Israel Shekel (NIS). The charge conversion from NIS to your local currency is handled by your financial institution at the time you submit your online order

You may be charged a sales tax depending on your shipping address. Any taxes to be charged will be visible on the checkout page on our website.

A transaction may decline due to insufficient funds. It may also decline if any of your billing details (such as card number, expiration date, security code, or billing address) are incorrect. Please double check that you are entering the correct billing details before resubmitting your order.

If a transaction declines at the time of checkout, a temporary pending charge may appear on your account. However, it will automatically drop off or reverse itself after 1-3 business days (depending on your financial institution’s policy). The time it takes for a pending charge to drop may be longer for international credit cards.

You may receive an error message at checkout if your promotion code is invalid, expired, or if the item in your cart is not eligible for the discount. Please note that sales items are excluded from all online promotion codes.

After your order has been submitted, it takes anywhere from 1-3 business days for your order to be processed and for your package to ship. Once it has shipped, you will receive a shipping confirmation with your tracking number. Please allow 48 hours before the first initial scan is updated online.

For any order changes, please contact us immediately as changes can not be made once your order has shipped. We can be reached at 1-(877)-249-3594 or you can email us at info@noakirelbeauty.com.

Express shipping may be available based on your shipping address. The option to upgrade your shipping method will usually be available at the final stage of checkout for an additional fee. Express packages are shipped via FedEx. However, please note that weekend deliveries are not guaranteed even with express shipping.

For orders shipping to the US, we ship via USPS or FedEx.

For international orders, we ship via standard APC or FedEx Express. Options may vary depending on your exact location. Please review the checkout page for all available shipping methods to your address.

Transit time can generally take anywhere from 1-3 weeks for package to arrive, depending on your location. Shipping to the US or Israel will likely be quicker as we have fulfillment centers in both countries.

Once your package ships, you will receive a shipping confirmation with your tracking number and a link to track your package.

Shipping and handling fees are collected at the time of checkout for international orders. However, this payment goes directly to customs duties and taxes so once your package arrives to your country, you will not incur any extra fees upon delivery.

If your package has been claimed as delivered by the courier but it has not been received at your address, please double check all areas within your property. If the package is no where to be found, we urge you to first submit a claim with the courier as soon as possible. Once a claim has been opened, please inform Noa Kirel and forward your claim details to info@noakirelbeauty.com for further assistance.

Lost packages with a delivery confirmation from the courier can be reshipped free of charge but are nonrefundable.

Please email your order number along with photos of the damaged/incorrect item to info@noakirelbeauty.com for further assistance.

Noa Kirel can accept your return within the first 30 days for a refund and 90 days for an exchange/store credit.

To begin the return process, please email info@noakirelbeauty.com with your order number and the reason for your return.

To locate your order number, we will need a valid email address, your full name, and your shipping address for the order. The order number can also be found on your Noa Kirel account, your packing slip, as well as your order confirmation emails.

Please use a cardboard box to ship your return and include your RMA from customer service inside the package. Do not use manila envelopes, USPS envelopes, or any kind of shipping envelope to mail your return. Fill up any excess space in your package using packing peanuts/bubble wrap to ensure that your item is not damaged while in transit to Noa Kirel. Items that are returned damaged due to poor packaging will not be eligible for a refund.

It takes anywhere from 7-10 business days to process a return once it has been delivered to our warehouse. Once the return has been processed and refunded, please allow 3-5 business days for your refund to post onto your account.

All refunds are issued in the same form of payment. Therefore, orders that were submitted using store credit can only be refunded in store credit. If only part of the order was paid in store credit, the credit will be returned to your Noa Kirel account first and the remainder of the refund will be issued back to your debit/credit card.

We can exchange your tool for an item of equal or lesser value within 90 days from the date of purchase. If your exchange is of greater value than the return, there may be an exchange fee depending on the product selected. For questions about exchanges or how to upgrade your order for a different tool, please contact info@noakirelbeauty.com

No :) Please feel free to keep any free gifts that came with your order at the time of purchase.

We do not provide shipping labels for returns nor do we cover the cost for domestic or international returns.

We highly recommend saving your return tracking number until you have received confirmation from Noa Kirel that your package has been processed. Always take a photo of your return slip from the courier as it may help in the off chance that your package is lost while in transit back to Noa Kirel. Refunds can not be issued for items that are not received safely back to Noa Kirel. However, a claim can be opened if you provide a return tracking number which shows a confirmed delivery back to Noa Kirel.

Orders made through one of our authorized retailers can not be returned to Noa Kirel Beauty for a refund. For refunds, please go to the authorized retailer directly with a copy of your proof of purchase.

If you purchased a tool from an unauthorized retailer, please contact the retailer directly for return instructions. Unfortunately, our 1 Year Limited Warranty is only applicable onto purchases made directly from Noa Kirel Beauty or one of our authorized vendors.

If you’d like to verify whether a seller is an authorized retailer of Noa Kirel, please email us the name and/or website of the store to info@noakirelbeauty.com