What are Noa Kirel business hours?
We are open Monday through Friday from 8:30 AM - 4:30 PM PST. We are closed on weekends and holidays.
What is the best way to contact Noa Kirel?
Our customer service team can be reached by phone (1-(877)-249-3594), by email (email@example.com)
, and through livechat.
What payment methods are accepted?
We accept PayPal as well as all major credit cards: Visa, Mastercard, American Express, Discover. We also accept Noa Kirel e-gift cards and Noa Kirel store credit as a form of payment.
Are the prices shown in US Dollars?
Noa Kirel Beauty is based in Israel so all prices on our website are shown in New Israel Shekel (NIS). The charge conversion from NIS to your local currency is handled by your financial institution at the time you submit your online order
Will I be charged a sales tax?
You may be charged a sales tax depending on your shipping address. Any taxes to be charged will be visible on the checkout page on our website.
Why is my payment not going through?
A transaction may decline due to insufficient funds. It may also decline if any of your billing details (such as card number, expiration date, security code, or billing address) are incorrect. Please double check that you are entering the correct billing details before resubmitting your order.
Why are there multiple pending charges on my account?
If a transaction declines at the time of checkout, a temporary pending charge may appear on your account. However, it will automatically drop off or reverse itself after 1-3 business days (depending on your financial institution’s policy). The time it takes for a pending charge to drop may be longer for international credit cards.
Why is my promotion code not working?
You may receive an error message at checkout if your promotion code is invalid, expired, or if the item in your cart is not eligible for the discount. Please note that sales items are excluded from all online promotion codes.
When will my order ship?
After your order has been submitted, it takes anywhere from 1-3 business days for your order to be processed and for your package to ship. Once it has shipped, you will receive a shipping confirmation with your tracking number. Please allow 48 hours before the first initial scan is updated online.
Can I cancel/change my order before it is shipped?
For any order changes, please contact us immediately as changes can not be made once your order has shipped. We can be reached at 1-(877)-249-3594 or you can email us at firstname.lastname@example.org
Is express shipping available?
Express shipping may be available based on your shipping address. The option to upgrade your shipping method will usually be available at the final stage of checkout for an additional fee. Express packages are shipped via FedEx. However, please note that weekend deliveries are not guaranteed even with express shipping.
What shipping methods are available to the US?
For orders shipping to the US, we ship via USPS or FedEx.
What shipping methods are available for international orders?
For international orders, we ship via standard APC or FedEx Express. Options may vary depending on your exact location. Please review the checkout page for all available shipping methods to your address.
How long will it take for my package to arrive?
Transit time can generally take anywhere from 1-3 weeks for package to arrive, depending on your location. Shipping to the US or Israel will likely be quicker as we have fulfillment centers in both countries.
How can I track my order
Once your package ships, you will receive a shipping confirmation with your tracking number and a link to track your package.
What countries does Noa Kirel ship to?
Hong Kong SAR China
United Arab Emirates
US Outlying Islands
US Virgin Islands
Will I be responsible for international customs duties and taxes?
Shipping and handling fees are collected at the time of checkout for international orders. However, this payment goes directly to customs duties and taxes so once your package arrives to your country, you will not incur any extra fees upon delivery.
What should I do if my package has not been received?
If your package has been claimed as delivered by the courier but it has not been received at your address, please double check all areas within your property. If the package is no where to be found, we urge you to first submit a claim with the courier as soon as possible. Once a claim has been opened, please inform Noa Kirel and forward your claim details to email@example.com
for further assistance.
What options do I have if my package is lost?
Lost packages with a delivery confirmation from the courier can be reshipped free of charge but are nonrefundable.
What if I receive the wrong item or a damaged item in my package?
Please email your order number along with photos of the damaged/incorrect item to firstname.lastname@example.org
for further assistance.
What is Noa Kirel return policy?
Noa Kirel can accept your return within the first 30 days for a refund and 90 days for an exchange/store credit.
How do I start the return process?
To begin the return process, please email email@example.com
with your order number and the reason for your return.
What if I don’t have my order number?
To locate your order number, we will need a valid email address, your full name, and your shipping address for the order. The order number can also be found on your Noa Kirel account, your packing slip, as well as your order confirmation emails.
How should I package my return?
Please use a cardboard box to ship your return and include your RMA from customer service inside the package. Do not use manila envelopes, USPS envelopes, or any kind of shipping envelope to mail your return. Fill up any excess space in your package using packing peanuts/bubble wrap to ensure that your item is not damaged while in transit to Noa Kirel. Items that are returned damaged due to poor packaging will not be eligible for a refund.
How long will Noa Kirel take to process my return?
It takes anywhere from 7-10 business days to process a return once it has been delivered to our warehouse. Once the return has been processed and refunded, please allow 3-5 business days for your refund to post onto your account.
Can I be refunded if I paid using store credit?
All refunds are issued in the same form of payment. Therefore, orders that were submitted using store credit can only be refunded in store credit. If only part of the order was paid in store credit, the credit will be returned to your Noa Kirel account first and the remainder of the refund will be issued back to your debit/credit card.
Can I return my order for an exchange?
We can exchange your tool for an item of equal or lesser value within 90 days from the date of purchase. If your exchange is of greater value than the return, there may be an exchange fee depending on the product selected. For questions about exchanges or how to upgrade your order for a different tool, please contact firstname.lastname@example.org
If I need to return my order for a refund/exchange, am I required to return the free gifts that came along with it?
No :) Please feel free to keep any free gifts that came with your order at the time of purchase.
Does Noa Kirel provide return labels?
We do not provide shipping labels for returns nor do we cover the cost for domestic or international returns.
What happens if my return is lost in the mail?
We highly recommend saving your return tracking number until you have received confirmation from Noa Kirel that your package has been processed. Always take a photo of your return slip from the courier as it may help in the off chance that your package is lost while in transit back to Noa Kirel. Refunds can not be issued for items that are not received safely back to Noa Kirel. However, a claim can be opened if you provide a return tracking number which shows a confirmed delivery back to Noa Kirel.
If I purchased a Noa Kirel from a different retailer, can I return it to Noa Kirel Beauty directly?
Orders made through one of our authorized retailers can not be returned to Noa Kirel Beauty for a refund. For refunds, please go to the authorized retailer directly with a copy of your proof of purchase.
What if I purchased my Noa Kirel from an unauthorized retailer?
If you purchased a tool from an unauthorized retailer, please contact the retailer directly for return instructions. Unfortunately, our 1 Year Limited Warranty is only applicable onto purchases made directly from Noa Kirel Beauty or one of our authorized vendors.
How can I be sure that the retailer I am purchasing from is an authorized retailer of Noa Kirel?
If you’d like to verify whether a seller is an authorized retailer of Noa Kirel, please email us the name and/or website of the store to email@example.com